Sellr Terms of Service

By accessing or using Sellr, you agree to these Terms of Service. If you do not agree, do not use the platform.

These Terms govern your access to the Sellr dashboard, connected integrations, AI conversation tooling, campaign routing features, and related public pages.

Sellr is a software platform that helps creators and businesses manage inbound Instagram conversations, route leads toward the right offer, and automate parts of qualification, follow-up, and redirection.

Sellr is not a marketplace, payment processor, business broker, legal adviser, or regulated financial intermediary. You remain responsible for your own products, services, offers, claims, pricing, and fulfillment.

You must be legally able to enter into a binding agreement to use Sellr. If you use Sellr on behalf of a company, agency, or client, you confirm that you are authorized to bind that entity to these Terms.

You are responsible for maintaining the security of your Google-authenticated account, your connected Instagram account, and any device or browser session used to access Sellr.

Sellr depends on third-party platforms and infrastructure, including Meta and Instagram APIs, Google authentication, hosting providers, analytics tooling, and AI model providers. Availability of the Service may change if any of those providers limit, suspend, or modify their products, policies, or access terms.

Your use of Sellr must remain compliant with Instagram, Meta, and other applicable platform policies. You are responsible for understanding the rules that apply to your account, your audience, and your content.

You are responsible for the campaigns you launch, the links you send, the products or services you promote, and the information made available to Sellr for campaign creation, contact follow-up, and audience routing.

You must make sure that your claims, pricing, disclosures, refund rules, and commercial conduct are accurate, lawful, and appropriate for your jurisdiction and audience.

• keep your connected accounts accurate and up to date
• only use Sellr for campaigns you are authorized to run
• review and supervise AI behavior where appropriate
• respond to customer complaints, refunds, and support issues yourself

You may not use Sellr to abuse, mislead, exploit, or harm other people or platforms.

• send spam, scams, or deceptive commercial messages
• impersonate another person or brand without authorization
• promote illegal, infringing, harmful, or regulated content without proper authorization
• harvest credentials, payment data, or sensitive data through deceptive flows
• reverse engineer, attack, probe, or bypass security controls on the platform
• use Sellr in a way that violates Meta, Instagram, or applicable law

Sellr uses AI systems to generate replies, classify intent, summarize conversations, suggest routing, and support campaign logic. AI output can be incomplete, wrong, or context-sensitive. You should not treat it as guaranteed factual, legal, medical, tax, or compliance advice.

You remain responsible for reviewing how Sellr is configured, for deciding what offers are active, and for whether AI-generated replies are appropriate for your brand and audience.

Paid plans, usage limits, extra credits, and upgrade paths may change over time. If you buy a paid plan or message-credit pack, you authorize the applicable charge through the payment method and billing flow presented at checkout.

If you hit a plan limit, parts of the Service may pause, throttle, or require an upgrade or credit purchase before additional automated replies are sent.

Sellr and its software, interface, branding, workflow design, and related materials remain the property of Sellr or its licensors. These Terms give you a limited, revocable, non-exclusive right to use the Service in accordance with your plan.

You retain rights in the content, campaign inputs, and business materials you provide, subject to the permissions necessary for us to operate, secure, improve, and support the Service.

We may suspend, limit, or terminate access to the Service if we believe there is abuse, security risk, billing failure, policy breach, legal exposure, or misuse of third-party integrations.

You may stop using Sellr at any time. Suspension or termination does not erase obligations or liabilities that already arose before the account was closed.

Sellr is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

We do not guarantee any particular level of reply quality, conversion rate, revenue result, API uptime, or business outcome.

To the maximum extent permitted by law, Sellr will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for loss of audience, platform access, campaign performance, data opportunity, or goodwill.

If we are found liable to you for any claim arising out of or related to the Service, our aggregate liability will be limited to the amount you paid to Sellr during the three months immediately preceding the event giving rise to the claim.

We may update the Service, pricing, plan limits, or these Terms from time to time. Updated Terms become effective when published on this page unless a different effective date is stated.

Your continued use of Sellr after updated Terms go live means you accept the revised Terms.

For support, account questions, legal notices, or term-related questions, contact us on Instagram at @usesellr.

Instagram contact: https://instagram.com/usesellr